Terms & Conditions

Conditions of Use

By purchasing through this website you agree to be bound by the Terms and Conditions laid out below.

By Agreeing to the terms and conditions of contract your committing to purchasing and paying for your goods selected.

by placing your order your entering a contract of sale.

These conditions do not affect your statutory rights as a Consumer.


“Buyer, Customer” means the Consumer who buys or agrees to buy Goods on this website from Aliancepak Ltd.

“Goods, Items, Products” means all products listed on the order and the order confirmation e-mail

“Consumer” has the meaning given in section 12 Unfair Contract Terms Act 1977

“Delivery” means the delivery of the Goods to the delivery address specified on the order.

“We, Us” means. Aliancepak Ltd

Risk and Ownership:

The Goods shall be at the Buyer’s risk once delivery has taken place. The Buyer must take all reasonable care of the Goods. Should the Goods be returned to Us having been damaged while in the Buyer’s care, the cost of such damage will be recovered from the Buyer. Ownership of the Goods will only pass when cleared funds have been received from the Buyer, regardless of whether delivery has taken place.

Limitations of Liability:

Our total liability in regard to the performance of this contract shall be limited to the value of the Goods. We shall not be liable for any direct, indirect or consequential losses, costs or expenses incurred or any consequential compensation arising out of the performance/or non performance of this contract. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation or any other liability which may not otherwise be limited or excluded under applicable law. All contracts shall be governed by English Law. Any order placed by the Buyer and accepted by Us is subject to the following terms and conditions unless specified in writing by one of the partners of Aliancepak Ltd

A confirmation of your order will be sent automatically by e-mail and, unless you are notified to the contrary the order will be deemed to be accepted by Us.  Aliancepak Ltd retains the right to refuse any order and will in these circumstances reimburse the Buyer in full. Order acceptance, and the completion of the contract between you and Aliancepak Ltd will take place on the dispatch of the products ordered by you, unless we have notified you that we do not accept your order or you have cancelled it.

Non-acceptance of an order may be a result of one of the following reasons:

    • The product you ordered being unavailable from stock 
    • Our inability to obtain authorisation for your payment 
    • The identification of a pricing or product description error 
    • Should an order be discounted if any part of the order is cancelled the discount applied is lost to all products bought on your order.
    • You not meeting the eligibility to order criteria set out in the Terms & Conditions 

Sale and Clearance:

  • All on Sale items are subject to availability.

Fraud Prevention:

Aliancepak Ltd retains the right to investigate any order placed on this website that it suspects to be fraudulent, any such order will not be delivered until it is proven that that the order is bona fide. Should Aliancepak Ltd be unable to prove that an order is bona fide or to contact the Buyer then the monies will be refunded to the original card used to place the order and the order will be cancelled.

Description of Goods:

The description of the goods will be as specified within the confirmation e-mail and it is the Buyers responsibility to check that the Goods specified are as the Buyer intended to order. All sizes given are approximate. We will take every reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information, including Product Descriptions, appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

Some items bespoke handmade items can vary marginally in design.


Full payment is required at the time the order is placed and  we will collect the payment from the debit/credit card details supplied. All Prices and charges on this site are in U.K. pounds and include any V.A.T payable at the prevailing rate. The total cost of your order is the price of the products ordered plus delivery. You confirm that the credit or debit card that is being used is yours.

cancellation of your order will incur costs of 20% of the product value plus vat.

Refusal of Transaction:

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any products or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our:

  • withdrawing any product from this Website whether or not that product has been sold; 
  • removing or editing any materials or content on the Website;
  • refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

  • Register by providing your real name, phone number, e-mail address, payment details and other requested information
  • Be over 18 years of age
  • Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.


Delivery will normally take place within the timescales estimated on the order acknowledgement – however this is only an estimate and time shall not be the essence of any order. Some smaller Goods may be delivered by post or courier and certain ranges of  mirrors and furniture will be delivered direct by the supplier. All deliveries are carried out by a professional independent delivery company. After consignments are dispatched, outlet mirrors will not be held responsible for any delays suffered by the delivery company. Any date specified for a delivery to take place is regarded as a preferred date and, while every effort is made to deliver consignments on preferred dates, this is not guaranteed by Us or by any third party working on our behalf.

if a customer is not in or cancels deliveries then re delivery charges apply of the new delivery to your area at the costs it will involve to deliver.

 If you choose to accept part delivery of your order it is 100% non refundable – should further items become non available due to issues out of our control a refund will be given for the outstanding item only.

Please make sure you have measured adequately so goods fit into your home.

Certain Goods will require some form of assembly and it is the Buyer’s responsibility to assemble the Goods.

Should you decide you no longer require the item they must be returned to Us or they can be collected at the delivery costs we have to pay to the courier company.

order cancellations are subject to a 20% cancellation fee once the order has been placed.

incorrect delivery addresses: delivery costs will not be refunded if an incorrect delivery address or incomplete address is supplied as we have to pay for each and every delivery up front. it is the customers responsibility to make sure there address details are correct when submitting there order

 International orders to the USA -CANADA & AUSTRALIA

We send your order to the freight forwarding company who then dispatch your order. all export orders take 28 days to dispatch and due to customs and excise clearance can take an additional 7-14 days dependant on customs clearance – we have no control over this what so ever. all export order delivery costs are non refundable once dispatched. should you wish to cancel your order you would forfeit these costs plus 20% of goods total for cancellation.

international orders are non refundable. 

Delivery will only be made to the delivery address specified on the original order.


All Goods are guaranteed against faulty materials and workmanship for a minimum period of 90 days from the date of delivery.

No goods will be replaced or exchanged without inspection and thecfiret option is always to repair first of all .

should a customer damage a unit whilst awaiting a replacement no replacement can be given when the item is damaged by the customer.

Image Disclaimer:

The images of mirrors glass items shown within our catalogue, photographed either by Us or provided by the manufacturer, are as accurate as is available at the time of uploading the image to the web site. Some images may have been digitally cropped or altered to correct perspective distortions and improve general clarity. Owing to the problems inherent with photographing highly reflective surfaces, some images of bevelled glass mirrors have been digitally generated in order to provide a clearer depiction of how the actual mirror will look.


Please note that the product you receive may appear slightly different in colour owing to variations in the equipment used to produce and view the images.

Glass and mirror is an intrinsic product with natural flaws and some very slight inperfections As with any natural product. 

Faulty Goods:

Complaints relating to manufacturer silvering defects should be notified in writing  should be addressed to Customer Services, by e-mail to alianceselections@gmail.com

In the rare event that Goods develop a fault, We retain the right to have the Goods repaired or replaced at our discretion, and any delivery costs associated with the exchange of faulty Goods will be met by Aliancepak Ltd. 

we retain the right to charge additional fees for the inspection to cover costs. This charge will be requested prior to inspection and the inspection cost refunded in full if the product is deemed faulty. The Buyer and Aliancepak Ltd shall both agree to be bound by the results/findings of the independent inspector.

 All goods must be returned in there orignal packaging or we cannot accept the goods back- Any goods returned damaged which have been damaged by the users will incur the cost to fix the damage. The cost of replacement parts to fix the damage if repairable  will be deducted off the refund total that is due to be returned back to you.

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