Refund and Returns Policy


Goods on order and with a quoted lead time are not subject to cancellation without a 20% cancellation charge being applied. We are within our rights to refuse a refund where lead times have been given.

Refunds on cancelled orders that are not in sale prior to delivery will be made as soon as possible following written notification of cancellation and in any case will not exceed a period of 14 days of that written notice. All refunds will be made onto the credit or debit card used to make the original purchase or if payment was made in another way the refund will be made using the same method. Refunds on Goods already specially ordered or dispatched for delivery are non cancellable 

Refunds take up to 14 working days to be processed back to same payment method that was used to make payment

Goods in the sale for or more are non cancelable and non refundable – a credit note will be given. 


The Buyer may cancel the goods that are not in the sale at any time within 14 days of orderering that are stock items. 

once items are dispatched or delivered by the courier, unboxed and opened and signed for we cannot refund your order.

If goods have been specially made to order order we cannot refund you. All goods made to order are non cancelable and refundable

* Deposits are non Refundable on orders*

cancellation requests will be subject to 20% cancellation re stocking fee plus vat. we have to buy in your goods and its leave us a business out of pocket.


The Buyer may return goods to Us within 14 days of recieving them for a credit note less the delivery cost – refunds are not given. after the 14 day period from delivery no returns are accepted.

The Buyer is responsible for returning goods at their own expense.

All items must be returned in their orignal packaging unused.

The parcel and its contents are the Buyer’s responsibility to return until accepted back into stock by Aliancepak Ltd.  We do not accept liability for loss or damage of return goods in transit. Returned goods will be inspected on receipt by Us and once deemed to be complete and in satisfactory re-saleable condition,We will accept the returned goods. Credit notes cover the value of the goods only and not the cost of any delivery services contracted by the Buyer at the time the main contract for the goods was placed.  We reserve the right to withhold refunds in full or in part for goods that, following inspection, are considered to be have been damaged or returned in an unsatisfactory condition.  Items that have been produced to order in bespoke designs, sizes or colours may not be returned unless theres manufacturer fault

From time to time We may agree to assist a Buyer by arranging for a courier to collect and return goods on a customer’s behalf at the cost we have to pay. This does not affect the terms and conditions of return as stated here and liability and title of the goods remains with the Buyer until all goods are accepted back into stock by  Us. It is the responsibility of the Buyer to satisfy themselves that packaging and method of transportation are of an acceptable standard and when collection of the goods is booked in for collection should a collection be missed the cost of re booking is chargable. we give you a day for collection and missed collections are chargeable.

Privacy Notice:

We are committed to protecting and respecting the privacy of all our customers and visitors.

The information collected from customers when signing up is used for billing and administration purposes only and will be kept confidential. Contact information collected will be contact details and payment information. None of which will be passed onto third parties.

When visitors use the website, information such as the ISP’s domain, the time accessed and the pages visited will be stored by us. This is to analyse the web traffic and improve content of the site.

Any personal information contained within customer’s websites and online shops is their own responsibility. We have taken security measures to ensure that our customers are protected against loss, alteration or misuse

customers can contact us any time to get information on the private data collected as well as the information that they may ask you to amend, block or delete them.

Customers are responsible for ensuring that only authorised personnel access their accounts. If for any reason you are concerned about this, please contact us at


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